Returns & Exchanges
At VKTRY, we want you to shop with confidence, which is why we offer a 90-day money-back guarantee on all our performance insoles. If you are not completely satisfied with your purchase, you can return or exchange your items within 90 days of the delivery date.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label will be generated for you to print and attach to your original packaging.
Package and Ship
Securely pack your items and drop off the package at any authorized carrier location listed on your return label.
Receive Refund or Exchange
After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing